Frequently Asked Questions

General

2 questions

We serve over 25 medical specialties, including Cardiology, Pediatrics, Behavioral Health, Dermatology, and Gastroenterology. Our coders are certified (CPC, CCS-P) and specialized in the unique requirements of each field.

The onboarding process typically takes between 7 to 14 days. We strive for a seamless transition with zero disruption to your daily patient care workflow.

Security & Compliance

2 questions

Absolutely. We treat data security as a clinical priority. Our offshore facility follows rigorous US data privacy standards with encrypted end-to-end workflows. All our staff undergo annual HIPAA training and certification.

We implement multiple layers of security including 256-bit encryption, secure VPN access, role-based permissions, and regular security audits. Our systems are monitored 24/7 for any suspicious activity.

Billing & Claims

3 questions

We guarantee a 99% clean-claim rate. Our multi-tier auditing and AAPC-certified coding team ensure that claims are accurate before they ever reach the payer.

Yes, you will receive detailed monthly reports covering your net collections, aging A/R, denial rates, and practice performance metrics. Our dashboard gives you real-time visibility into your revenue cycle.

Our dedicated denial management team investigates root causes and files strategic appeals. We often recover revenue that practices previously thought was lost, with an average denial overturn rate of 85%.

Support & Service

2 questions

We offer 24/7 dedicated support with a named account manager for each client. You can reach us via phone, email. Average response time is under 2 hours.

Absolutely! We offer flexible, modular services. Whether you need full-cycle RCM or specific services like coding or denial management, we tailor our solutions to fit your unique requirements.

Frequently Asked
Questions

General

Security & Compliance

Billing & Claims

Support & Service

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